FAQ

Where are the products manufactured for MYSAA?

All our products are meticulously crafted in-house at our GMP-approved R&D facility at the foothills of YOGA DEV BHOOMI, RISHIKESH (INDIA). Bringing you the powerhouse of all the positivity, energy, wisdom, organic farming and purity.

 

Do natural ingredients really work?

Absolutely, plant-based cosmetics function like nutrients in food, ensuring our bodies absorb exactly what they need for optimal health.

Packed with antioxidants, polyphenols, flavonoids, and vitamins, our products are designed to support skin maintenance and cellular regeneration. These powerful ingredients act as formidable defences against free radicals, delivering long-lasting benefits for your entire body.

Our formulas are expertly crafted to harmonize with your body’s natural processes. The human body readily recognizes and integrates these active plant ingredients, absorbing them efficiently and treating them as essential nutrients. This synergy ensures your skin receives a balanced, potent dose of energy, resulting in revitalized and vibrant skin.

Embrace the power of nature with our plant-based cosmetics and experience the transformation to healthier, more radiant skin.

 

Why should I make the switch to MYSAA Secrets?

Experience the undeniable benefits of switching to MYSAA Secrets and transform your skincare routine. The hidden dangers of synthetic chemicals in conventional skincare products are often immeasurable and potentially harmful, contributing to allergies, sensitivities, and severe health issues. By reducing exposure to these harmful substances, you can significantly enhance your health and well-being.

Our commitment to using certified organic and 100% natural ingredients ensures that every product is not only safe but also profoundly beneficial. Unlike synthetic chemicals, our natural formulations are sustainably sourced and environmentally friendly, helping you reduce your ecological footprint.

Choose MYSAA Secrets and embrace a healthier, more radiant you. Let nature’s best nurture your skin, while you contribute to a greener planet.

 

Why should I avoid chemicals in skincare products?

Your skin is a powerful, highly permeable organ that absorbs everything you apply, including facial creams, hair dyes, and makeup. Daily exposure to even small amounts of toxins can accumulate in your body's tissues and organs, posing significant health risks. Scientific studies reveal that many of these chemicals are harmful even at low doses, and some may even contribute to infertility issues.

Protect your health and enhance your beauty with MYSAA products. Our certified organic and 100% natural ingredients ensure your skin receives only the purest and safest care. MYSAA creates a protective barrier on your skin, allowing you to confidently use makeup while minimizing exposure to harmful chemicals.

 

Do you test on animals?

No, we do not conduct animal testing. We are proudly cruelty-free, gluten-free and vegan. Our products undergo rigorous testing by us, third-party laboratories, and through trial and review processes, which include you & I!

 

Are your products suitable for vegans and gluten-free?

Yes! All our products are gluten-free, vegan and free from animal by-products.

 

Why does MYSAA choose Essential Oils and not artificial fragrances or perfumes?

At MYSAA, we are committed to offering the purest skin and body care products. That's why we exclusively use natural and certified organic essential oils to scent our products—never artificial or synthetic fragrances. Our dedication to purity and quality ensures that you receive only the best nature has to offer.

Essential oils have been cherished for centuries for their delicate and natural fragrance, forming the cornerstone of most natural and organic skincare products. At MYSAA, we expertly blend essential oils into our products not just for their captivating aroma but, more importantly, for their remarkable skin benefits. Each essential oil is carefully selected for its therapeutic properties, enhancing your skin’s health and vitality.

We use these potent oils in precise, minimal amounts to ensure they do not overpower your senses or cause irritation. This meticulous approach allows us to avoid synthetic fragrances entirely, providing a truly natural and beneficial experience.

 

 

 

Do you use palm oil in your products?

No, we do not use palm oil in any of our products at MYSAA. Our commitment to sustainability and the highest quality standards drives us to select only the finest premium oils that benefit both your skin and the environment.

Instead of palm oil, we use a curated selection of luxurious, high-quality oils known for their exceptional skin benefits. These include:

Jojoba Oil: Closely mimicking the skin's natural sebum, jojoba oil is highly effective in balancing oil production, providing hydration, and soothing the skin without clogging pores.

Rosehip Oil: Packed with vitamins A and C, rosehip oil is renowned for its ability to rejuvenate the skin, reduce scars and pigmentation, and enhance overall skin tone and texture.

Sweet Almond Oil: Known for its gentle, nourishing properties, sweet almond oil is perfect for soothing sensitive skin and providing deep moisture.

Our commitment to excellence means we meticulously source raw ingredients from sustainable and ethical suppliers and produce these premium oils in-house. By choosing MYSAA, you are not only opting for products that are free from palm oil but also embracing a skincare routine that utilizes the most beneficial and environmentally friendly ingredients available.

 

Does organic beauty mean 100% organic?

Yes, at MYSAA, organic beauty means 100% certified organic. We are dedicated to ensuring that every ingredient in our products meets the highest standards of organic certification.

Our commitment to purity means that we meticulously source our ingredients from certified organic farms, ensuring that no synthetic chemicals, pesticides, or GMOs are used at any stage. This guarantees that our products are as natural and beneficial as possible, harnessing the full power of nature to nurture your skin.

When you choose MYSAA, you can trust that you are getting skincare that is entirely organic, free from any harmful substances, and crafted with the utmost care and integrity for your family. Experience the true essence of organic beauty with MYSAA, where our unwavering commitment to quality and sustainability delivers unmatched skincare benefits.

 

 

 

What products should I start with?

Embarking on your journey to healthier, radiant skin with MYSAA is simple and rewarding. Here’s how to get started with our essential products tailored to your unique skin needs:

Celestial Glow Cleanser: Begin your routine with our Celestial Glow Cleanser, designed to gently remove impurities while nourishing & hydrating your skin. This luxurious cleanser is infused with certified organic ingredients that leave your skin feeling refreshed, clean, and luminous.

Balance Your pH with MYSAA Mists: After cleansing, balance your skin's pH with one of our hydrating mists. These mists are formulated with powerful botanicals to soothe, hydrate, and prepare your skin for the next steps. Choose from our range of mists, each tailored to different skin needs, to achieve optimal hydration and balance.

Moisturize with Ageless Oasis/Aurora Bloom: Lock in moisture with our Ageless Oasis oil/Aurora Bloom moisturizer. This product is enriched with potent, organic ingredients that provide deep hydration, reduce the appearance of fine lines, and promote a youthful, glowing complexion. It’s the perfect daily moisturizer to keep your skin looking and feeling its best.

Choose a Serum Based on Your Skin Type: Enhance your skincare routine by selecting a serum that addresses your specific skin concerns. Our serums are packed with concentrated, active ingredients to target issues like dullness, hyperpigmentation, fine lines, and dehydration. Whether you need intense hydration, anti-aging benefits, or a brightening boost, we have a serum for you.

Starting with these key products ensures a comprehensive and effective skincare routine catering to your needs. By incorporating MYSAA’s expertly formulated products into your daily regimen, you’ll experience the transformative power of natural, organic skincare.

 

How long will it take to see a difference in my skin?

Natural and organic skincare products balance and detoxify the skin, providing long-term benefits. Radiance Elixir and Serene Flora deliver immediate results, while others, like our Aurora Bloom, Ageless Oasis, and Serene Reishi, work at deeper skin layers, with results visible in 4-6 weeks. Generally, you should notice improved skin health within a few weeks and significant changes in conditions like wrinkles and hyperpigmentation within three months.

 

How do hormonal breakouts differ from other types of breakouts?

Hormonal breakouts and other types of breakouts differ in their causes, appearance, and typical locations on the face. Hormonal breakouts are primarily driven by hormonal fluctuations and commonly appear along the jawline, chin, and around the mouth. These breakouts are often deep, cystic, and painful, aligning with menstrual cycles, pregnancy, menopause, or periods of high stress. They occur due to an increase in androgens, which stimulate the oil glands and increase sebum production.

In contrast, other breakouts can occur anywhere on the face but are frequently found on the forehead, cheeks, and T-zone. These can include blackheads, whiteheads, pustules, and papules, and are usually caused by factors such as poor skincare routines, diet, stress, dehydration, and environmental factors. Non-hormonal breakouts often result from clogged pores due to excess oil, dead skin cells, or bacteria.

Understanding these differences helps in choosing the right skincare products. For hormonal breakouts, products that regulate oil production, reduce inflammation, and promote healing without irritation are essential. For other breakouts, maintaining a proper skincare routine, staying hydrated, managing diet and stress, and using non-comedogenic products can help keep the skin clear and healthy. By recognizing the distinct characteristics and causes of each type of breakout, you can tailor your skincare routine to effectively address and prevent them.

 

Are MYSAA products suitable for sensitive skin and pregnancy safe?

Yes, MYSAA products are specifically formulated to be gentle and effective for sensitive skin and are safe for use during pregnancy. Our commitment to using certified organic and 100% natural ingredients ensures that our products are free from harsh chemicals, synthetic fragrances, and potential irritants, making them ideal for a wide range of skin conditions and stages of life.

MYSAA products are perfect for teenagers who are experiencing hormonal changes and skin sensitivity. Our gentle, natural formulations help manage breakouts, balance oil production, and soothe irritated skin without causing further harm. For babies, our products are gentle enough to nourish and protect their delicate skin, helping to prevent diaper rash, dryness, and other common skin issues.

Pregnancy brings about many changes in a woman's body, including increased skin sensitivity. MYSAA products are crafted to be safe for both the mother and the baby, free from any harmful chemicals or ingredients that could pose risks during pregnancy. Our soothing and nourishing formulations help manage pregnancy-related skin concerns like dryness, sensitivity, and stretch marks, ensuring that your skin remains healthy and comfortable throughout this special time.

For those with eczema, psoriasis, or other chronic skin conditions, MYSAA offers a range of products designed to provide relief and support skin health. Our products are enriched with natural, anti-inflammatory ingredients that help soothe irritation, reduce redness, and promote healing. Regular use can help manage flare-ups and maintain smoother, healthier skin.

 

What about seasonal variations in your products?

At MYSAA, our products are meticulously handcrafted, not mass-produced, ensuring the highest quality and attention to detail. Because we use only the finest organic and natural ingredients, you may notice slight variations in colour and consistency between batches due to seasonal changes. These natural variations, which can be up to 5%, are a testament to the purity and authenticity of our ingredients.

Embrace these subtle differences as a hallmark of the true, organic nature of our products, reflecting the seasonal rhythms of the earth. With MYSAA, you are experiencing skincare that is as dynamic and unique as nature itself, offering you the best of each season's bounty.

 

What's the expiry date?

The product batch number and expiry can be found on the product label and mono cartons.

Products have a recommended period after opening PAO which can be found on the label or carton.

Products should be used within 4 months of opening to ensure efficacy. 

Unopened products should be stored in a dry, cool place out of light.

Products should be stored below 30°C.

 

What preservatives do you use?

At MYSAA, we utilize several plant-based, certified organic preservative systems tailored to each product. These include small concentrations of natural plant-based extracts, essential oils, and natural antioxidants.

Preservation is essential to protect you from harmful yeasts, molds, and bacteria. Rest assured, our preservatives meet COSMOS standard approval, ensuring the highest safety and quality for your skincare.

 

 

Is your packaging eco-friendly?

At MYSAA, sustainability is at the heart of everything we do. We have taken significant steps to ensure our packaging is as eco-friendly as possible. Our commitment to environmental responsibility is reflected in our use of high-quality, sustainable materials.

Glass Bottles: We prioritize using glass bottles for our products. Glass is an excellent choice for sustainability because it is infinitely recyclable, non-toxic, and preserves the integrity of our natural and organic formulations. By opting for glass, we reduce plastic waste and minimize our environmental footprint.

Recycled and Recyclable Plastic Lids: For components that require plastic, such as lids and pumps, we use recycled and recyclable plastic. This approach helps us reduce the demand for virgin plastic and supports the circular economy, where materials are continually reused and recycled.

Eco-Friendly Practices:

Minimalist Design: Our packaging design is minimalist and efficient, reducing the amount of material used without compromising the product’s safety and efficacy.

Eco-Friendly Inks: We use environmentally friendly inks for labeling and branding, which are non-toxic and biodegradable.

Sustainable Sourcing: We carefully select suppliers who share our commitment to sustainability, ensuring that all materials are responsibly sourced.

 

Why do you produce in small batches and handmade?

At MYSAA, our commitment to quality and sustainability drives us to produce our products in small batches and by hand. Here’s why we embrace this meticulous approach:

Superior Quality and Freshness: Producing in small batches ensures that our products are always fresh and at their peak potency. This approach allows us to carefully control the quality of each batch, ensuring that every product you receive meets our highest standards. Handcrafting our products allows for precise attention to detail, resulting in superior formulations that deliver maximum benefits for your skin.

Sustainability: Small-batch production minimizes waste and overproduction. By creating smaller quantities, we reduce the risk of excess inventory that might otherwise go to waste. This approach aligns with our commitment to sustainability and responsible consumption, ensuring that we only produce what is needed and reduce our environmental footprint.

Ethical Practices and Employment: Handcrafting our products supports local artisans and provides meaningful employment opportunities within our community. This method allows us to maintain ethical production practices, ensuring fair wages and safe working conditions for everyone involved. By choosing handmade, small-batch products, you are supporting a more ethical and sustainable beauty industry.

Enhanced Customization: Our small-batch approach allows us to be more flexible and responsive to our customers' needs. We can easily adjust our formulations based on feedback and new research, ensuring that we continuously improve and innovate. This customization ensures that you receive products that are not only effective but also tailored to meet your specific skincare needs.

Preservation of Traditional Methods: Handmade production allows us to preserve traditional artisanal methods that have been passed down through generations. These methods often result in higher-quality products that are crafted with care and expertise, reflecting the wisdom and skill of experienced artisans.

 

Shipping

What are the charges for shipping and handling?

Shipping and handling charges vary based on your location and order size; details are available at checkout.

Does MYSAA ship anywhere in the world?

Yes, MYSAA offers worldwide shipping to most destinations.

 

Payments

What payment methods does MYSAA.com accept?

We accept all major credit cards, PayPal, and other popular payment methods.

What currency will I be charged in?

You will be charged in the currency of your shipping destination, as displayed at checkout.

Are duties and taxes included in my order?

Duties and taxes are calculated at checkout and included in the total order cost.

 

Subscriptions

What MYSAA products are eligible for a subscription?

All our products are eligible for subscription except our minis and samples.

Can I use discounts with my subscription order?

Yes, discounts can be applied to subscription orders where applicable.

How often do subscriptions ship?

Subscriptions can be set to ship at intervals of your choice, such as after 3 months or 4 months.

How do I edit or cancel my subscription?

You can edit or cancel your subscription anytime through your account settings on our website.

Do I need to pay for shipping with subscriptions?

Shipping charges for subscription orders are calculated at checkout and may vary if it does not meet our minimum order value and free shipping threshold.

Will I pay local duties on subscription orders?

Local duties and taxes for subscription orders are included in the total order cost at checkout.

Will I pay for subscriptions in my local currency?

Yes, subscription payments are processed in the currency of your shipping destination.